FREQUENTLY ASKED QUESTIONS
How can I contact you if I have a problem with my order ?
To contact us, please send us a message via our contact form or by e-mail.
To do so, simply click on our Contact page or send us a message at email@example.com
We will reply in the shortest possible time..
What is the image quality you recommend ?
In order to ensure that you receive the highest quality cushion coverplease note that there are a few image quality guidelines that you need to follow..
In terms of resolution, it should not exceeda 1:1 format, i.e. a square photo. If this requirement is not met,the photo will automatically be cropped.
The photo must be taken on a clear background and be in high resolution. A minimum size of 1000 x 1000 pixels 1000 x 1000 pixels is required. 📸
The bigger the picture, the better the result !
Fortunately, nowadays most images and photos have a good quality and are well above 1000 x 1000 pixels.
However, if you have any doubts about the quality of your image, here are the steps to check :
Are you ordering with your mobile phone ?
Don’t worry about anything, you can skip this step if you took the picture with your phone.
Are you ordering on a computer ?
Here are the steps to follow to easily know the size of your image :
- Go to the folder where your image is stored
- Place your mouse over the image
- Right-click on the image
- On the tab go to the bottom and click on “properties”
- To finish, click on “Details”
- Make sure that the dimensions are equal to or greater than 1000 x 1000 pixels
The photo is printed at the highest quality by usingadvanced printing technology.. Only the front side is printable.
We do not assume any responsibility for the printing result if the provided photo does not have the appropriate quality. Prefer close-ups and light colours.
What will I receive when I place my order?
You will only receive the customized cover. So, please note that the cushion is not included inside the cover.
How should I wash the Magic Sequin cover ?
To avoid damaging the sequins and to preserve the quality of the cushion cover, it is recommended to wash it only by hand .
What type of cushions are suitable for the cover?
The size of the cover fits any 40 x 40 cm (15,7 x 15,7 in.) cushion. . You can easily replace an old sofa cushion cover or add it to your decoration. Besides, despite its appearance, it is actually very light.
Is shipping free?
Yes ! We offer all our customers free shipping without requiring a minimum purchase.
How long will it take for me to receive my order ?
We pay particular attention to the quality of our products. For this reason, the preparation and manufacture of our customized covers may take a certain amount of time. If you decide to buy one or more covers, the delivery time will usually range from 12 to 21 days for the entire order.
Do you want to use your promotional code ?
After having validated your shopping cart, you will be able to enter your code in the“Do you have a promotional code? Click here to enter your code”.
Use the promotional code to take advantage of your immediate discount.
How do I know if my payment processing is secure?
When you buy online using your credit card, all your information is entered into a secure SSL web page.
Your data is then encrypted by SSL and sent directly to our payment service provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
What are the available payment methods ?
We accept all credit and debit cards (VISA, MasterCard). Secure online payment via PayPal or Stripe.
We do not accept checks, money orders or bank transfers.
How can I request a refund on an item ?
If you have sent us a photo that does not meet the printing requirements or if the final result doesn’t meet your expectations, the Magicsequin.com store reserves the right not to accept your refund request.
In the case of a cover received in a bad condition. You can submit a refund request on our customer support service: firstname.lastname@example.org
How can I request a return?
Are the return costs covered ?
All return costs are borne by the customer.